Visual Support: See What You See
The Visual Support App by Weemo Incorporated is a powerful tool for support agents, experts, and claim professionals in the Business & Productivity category. This app allows them to see exactly what you see on your iPhone, either by using the back camera or by sharing your screen.
To use Visual Support, you need to be invited via SMS or start the interaction from a webpage. Once you receive the invitation, you can download the application and connect to the session from the SMS or webpage.
During the visual interaction, you can take advantage of advanced capabilities such as HD audio, auto-adapting video frame rate, screen sharing, co-browsing, live remote pointer, two-way drawing and annotations, and the ability to pause video, photos, and save pictures. Additionally, the app supports session recording for future reference.
It's worth noting that the Visual Support App does not grant the remote agent access to any data stored on your device. This ensures the privacy and security of your personal information.
